Return and Refund Policy
Thank you for shopping at My Sauna Plus.
If, for any reason, you are not completely satisfied with a purchase, We invite you to review our Policy on refunds and returns: https://www.mysaunaplus.com/policies/refund-policy
The following terms are applicable for any products that You purchase with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to My Sauna Plus.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
The Website refers to My Sauna Plus, accessible from https://www.mysaunaplus.com.
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Remorse Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased from us in the last 30 days
- The Goods are in the original packaging
- The Goods were not used or damaged
- You have the receipt or proof of purchase
The following Goods cannot be returned:
- Goods made to Your specifications or clearly personalized
- Goods that were damaged during installation.
To start a return, you can contact us at info@mysaunaplus.com. Please note that returns will need to be sent to the address provided in your RMA.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Once the returned Goods are received and inspected, a refund minus restocking fees will be issued to the original form of payment within 14 days.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
Please get in touch with info@mysaunaplus.com to request a Return Authorization. You should send the Goods to the address provided on Your return authorization.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mysaunaplus.com.
Your Order Cancellation Rights
You are entitled to cancel Your Order before dispatch / shipping has started without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can notify us of your decision by email to info@mysaunaplus.com.
Orders canceled after shipping has started will be treated as Remorse Returns.
If the shipment is refused at delivery for any reason other than damages or a shipping error, please be aware that the order and return will be treated as a product remorse return. That means You will be responsible for return shipping and restocking fees (if applicable).
Returns Due to Damage
For obvious damages, please refuse the delivery immediately.
Saunas and tubs are very large and heavy yet delicate products. Shipping damage, unfortunately, happens at times. In case of visible damage during delivery, You should reject delivery.
Make sure to ask the delivery personnel to note anything you find on the Proof of Delivery paperwork (POD) and have it signed by them. Also, remember to keep a copy of the paperwork for yourself.
You should be meticulous about the state of your delivery – we want your Goods to arrive in only the best condition. So take note of even the most minor rips or tears in packaging on the POD, and be as thorough as possible.
You have five days to report any concealed damage from the time of delivery. If You do find any previously concealed damage, take photos of the damaged Goods and email info@mysaunaplus.com along with a detailed description of the issue. We'll take care of it and replace the parts for free.
Any damages must be reported not later than five days after delivery. After this timeframe, shippers' insurance expires and cancels our ability to issue a free replacement.
Contact Us
If you have any questions about our Returns and Refunds Policy, don't hesitate to get in touch with us by email at info@mysaunaplus.com.